Privacy Policy

Privacy Policy

Last updated: 24/10/25

Welcome to The Crown at Turners Hill .
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.thecrownturnershill.co.uk  or contact us in relation to our services.

1. Who We Are

The Crown at Turners Hill
Address: The Crown Turners Hill, East Street, West Sussex, RH10 4PT
Email: mail@thecrownturnershill.co.uk
Phone: 01342 715218

We are the data controller for the personal data we collect through our website and related services.

2. Information We Collect

We may collect and process the following types of personal information:

a. Information You Provide to Us

• Contact      details — your name, email address, and phone number (for example, if      you contact us or make a reservation).
• Booking      details — date, time, party size, and any special requests.
• Newsletter      or marketing sign-ups — if you choose to receive updates, offers, or      event information.
• Job      applications — if you apply to work with us.

b. Information Collected Automatically

When you browse our website, we may automatically collect:

• Technical      data — such as your IP address, browser type, and operating system.
• Usage      data — including how you use our website and which pages you visit.
• Cookies     — small text files that help us improve your browsing experience and      understand website traffic.
      You can manage or disable cookies in your browser settings.

3. How We Use Your Information

We use your personal data to:

• Manage      table or event bookings.
• Respond      to your questions or feedback.
• Send      marketing emails or newsletters (only if you’ve opted in).
• Improve      our website and customer experience.
• Comply      with legal and business obligations.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process personal data only where we have a lawful basis to do so. This may include:

• Your      consent – for example, when you sign up for our newsletter.
• Performance      of a contract – such as managing your booking or event enquiry.
• Legitimate      interests – such as improving our services or preventing fraud.
• Legal      obligations – to comply with UK laws and regulations.

5. Sharing Your Information

We will never sell your data.
We may share personal information with trusted third parties who help us run our business, such as:

• Online      reservation systems or booking platforms.
• Email      marketing and newsletter services.
• Website      hosting and analytics providers.

All such partners are required to keep your information secure and use it only for the agreed purpose.

6. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting obligations.

7. Your Rights

Under UK data protection law, you have the right to:

• Access      the personal data we hold about you.
• Request      correction of inaccurate data.
• Request      deletion of your personal data (where applicable).
• Withdraw      consent at any time (e.g. unsubscribe from marketing emails).
• Object      to or restrict certain types of processing.
• Lodge      a complaint with the Information Commissioner’s Office (ICO), the      UK regulator for data protection: www.ico.org.uk

To exercise any of these rights, please contact us at mail@thecrownturnershill.co.uk.

8. Security of Your Information

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, or loss.

9. Links to Other Websites

Our website may contain links to other websites (for example, our booking system or social media pages).
Please note that we are not responsible for the privacy practices or content of those external sites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the date of the most recent update shown at the top.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

The Crown at Turners Hill
East Street, Turners Hill, Crawley, West Sussex, RH10 4PT
Email: mail@thecrownturnershill.co.uk
Phone: 01342 715281